Welcome to The Greater Brand Return and Refund Policy Page!
This policy outlines our guidelines for returns, refunds, and exchanges to ensure a positive shopping experience for our customers. We strive to provide clear and fair terms for returns and refunds in compliance with Google Merchant Center policies. If you have any questions or need assistance, please contact us at contact@thegreaterbrand.com or call us at (213) 345-8475.

Eligibility for Returns
You may be eligible for a return, refund, or exchange under the following conditions:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 30 days of delivery to request a return or exchange.
  • Incorrect Item: If you receive an incorrect item that does not match your order, please contact us within 30 days of delivery to request a return or exchange.
  • Sales & Promotinal Items: Sales and promotional items are not eligible for return or exchange. These items are typically discounted and may not be available for exchange or refund. These are considered final purchases. If you place an order, you are agreeing to our policies.

Return Process
To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at contact@thegreaterbrand.com or call us at (213) 345-8475 to request a return or exchange and provide your order details.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
  3. Return Shipping: You are responsible for return shipping costs unless the return is due to a defect, error, or damaged item. Please use a trackable shipping method and retain proof of postage.
  4. Inspection and Processing: Upon receiving the returned item, we will inspect it to verify its condition. If the return is approved, we will process the refund or exchange within 3 business days.

Refund Policy

  • Refunds: Refunds will be issued to the original payment method used for the purchase.
  • Refund Processing Time: Refunds are typically processed within 3 business days after the returned item is received and inspected.
  • Non-Refundable Items: Certain items may not be eligible for refunds, such as personalized or customized products.

Contact Details